idcash Privacy Policy
This page describes what we collect when you use idcash and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our games, we gather information necessary to verify your identity, process payments, and comply with applicable regulations.
Our idcash platform stores your personal data on secure servers and shares it only with trusted third-party processors who help us deliver our service. We do not sell your information to marketers or advertisers. We respect your right to understand how we handle your data and to request access, correction, or deletion of information we hold about you.
Read this policy carefully to understand our practices. If you have questions about how we handle your data, contact our privacy team using the channels listed below.
What Data We Collect on idcash
We collect information from you in several ways when you use our idcash platform. When you register, we request your full legal name, email address, phone number, and date of birth. This information helps us verify your identity and comply with know-your-customer (KYC) regulations.
When you make a deposit or withdrawal on idcash, we collect details about your payment method and transaction. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation from those providers but do not store your wallet credentials. If you use a bank virtual account (e-wallet, mobile banking, local payment, online payment), we collect your account number for settlement purposes.
We also collect identification documents—such as a government ID, passport, or driving licence—to complete KYC verification on idcash. We may collect a photograph of you for identity confirmation. Additionally, we gather technical data: your IP address, browser type, device information, and how you interact with our idcash platform. This helps us detect fraud, improve our service, and understand how players use our games and sportsbook features.
Data we collect on idcash
- Personal identification: name, email, phone, date of birth
- Government-issued ID documents and photographs for KYC verification
- Payment information: deposit and withdrawal details (not stored credentials)
- Technical data: IP address, browser type, device, interaction patterns
- Transaction history and account activity logs
- Communication records: support tickets, emails, chat messages
How We Use Your Data on idcash
We use the data we collect on idcash for several purposes. First, we verify your identity to comply with legal and regulatory requirements in jurisdictions where we operate. This KYC process protects you and our idcash platform by preventing fraud and money laundering.
We use your payment information to process deposits and withdrawals. Your bank account number or e-wallet details are used only to transfer funds; we do not retain payment credentials after a transaction completes. We also use your data to detect suspicious activity, prevent cheating, and investigate disputes on your idcash account.
We use technical data to improve our idcash platform, fix bugs, and understand how players engage with our games and sportsbook markets. We may send you administrative emails about your account, such as verification reminders or withdrawal confirmations. During peak periods or major Indonesian holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we may use your data to manage service availability and communicate processing delays.
Third-Party Processors and Data Sharing on idcash
We share your data with third-party service providers who help us operate idcash. These include payment processors, identity-verification vendors, and cloud-hosting providers. We only share data necessary for each processor to perform their function.
Our payment processors for e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers receive transaction details but do not receive your full personal profile. Our identity-verification partners receive your ID documents and photograph to confirm your identity but do not receive your payment history. Our cloud-hosting provider stores our idcash servers but has limited access to user data and operates under strict confidentiality agreements.
We do not sell your data to marketing companies, data brokers, or advertisers. We do not use your idcash information for purposes unrelated to your account, our service, or legal compliance. We may be compelled to share your data if required by law or if we receive a valid legal order from authorities in a jurisdiction where we operate.
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1
Payment processorsData type
We share transaction details with payment providers for local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment.
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2
Identity-verification vendorsData type
We share ID documents and photographs for KYC verification on idcash.
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3
Cloud-hosting and analytics providersData type
We share technical and aggregated data to operate idcash infrastructure and analyze usage patterns.
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4
Legal authoritiesData type
We may share data when required by law or a valid legal order from regulators in jurisdictions where idcash operates.
Cookies and Tracking on idcash
Our idcash platform uses cookies to remember your preferences, keep you logged in, and improve your experience. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them).
We do not use cookies to track you across other websites. Our idcash cookies serve only to maintain your account session, store your language preference, and help us understand how players navigate our platform. You can disable cookies in your browser settings, but doing so may limit idcash functionality.
Your Rights Regarding Your Data on idcash
You have the right to access the data we hold about you on idcash. You can request a copy of your personal information by contacting our privacy team. We will provide you with a download of your data in a standard format.
You also have the right to correct inaccurate information in your idcash account. If your email, phone number, or other personal details have changed, you can update them through your account settings or by requesting assistance from our support team.
You may request that we delete your idcash account and associated data. We will delete most of your information, but we may retain transaction records, KYC documents, and account history for the period required by applicable law. Deletion is permanent and may prevent you from reopening an idcash account in the future.
Data Retention on idcash
We retain your data on idcash only as long as necessary to provide our service and comply with applicable regulations. Typically, we keep your account information for the duration of your membership and for a period after account closure if required by law.
Transaction records and KYC documents are retained for a minimum of five years on idcash to comply with financial-reporting requirements. If your account is suspended or closed due to a violation, we may retain relevant data longer to document the incident and prevent future violations.
Our team maintains this privacy policy to reflect current idcash practices and to ensure transparency with all users. We update it regularly as our service evolves and as regulations change in regions where we operate.
Contact Us About Privacy on idcash
If you have questions about how we handle your data on idcash, or if you want to exercise your rights regarding your information, contact our privacy team. You can email us with your request, and we will respond within a standard timeframe.
For urgent privacy concerns or if you believe your data has been mishandled, contact our compliance team through our legal notice page. We take data protection seriously and investigate all reported concerns.
Summary: Privacy on idcash
We collect personal, payment, and technical data on idcash to verify your identity, process transactions, and operate our platform. We protect that data using industry-standard encryption and access controls. We share data only with trusted service providers and legal authorities when required by law. You have the right to access, correct, and delete your data. We do not sell your information to advertisers or marketers. This policy applies to users accessing idcash from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported jurisdictions. Our commitment is to maintain your trust and handle your data with care and transparency.
Service availability
Our idcash platform is available only in jurisdictions where online gaming is permitted under applicable local law. We do not knowingly provide services to users in regions where gaming is prohibited by law. We do not classify any jurisdiction as legal or illegal; instead, we depend on each user to verify that accessing idcash complies with the laws of their own location before they register or use our service.
Service availability may change as regulations evolve. We monitor legal developments continuously in regions where idcash operates and may restrict or suspend access if a jurisdiction prohibits our services. When you access idcash, you acknowledge that our services are offered only where local law permits and that you are responsible for confirming your eligibility before creating an account.
Users who attempt to access idcash from a jurisdiction where our services are prohibited may find their accounts restricted or closed. We comply with legal mandates in regions where we are aware that online gaming is unlawful. We encourage all prospective users to verify the legal status of online gaming in their location before registering for idcash.
Account eligibility
To create an account on idcash, you must meet the eligibility criteria established by applicable law in your jurisdiction. These criteria typically require that you be of legal age to participate in gaming transactions and have legal capacity to do so. We do not display age warnings or account controls because these elements are not uniformly mandated across all regions where idcash operates. Instead, each user must self-attest during idcash registration that they meet their jurisdiction's legal requirements.
During registration on idcash, you confirm that you are of legal age, that you have legal capacity to use our platform, and that your access complies with applicable law. This attestation is binding. If we discover that an account holder does not meet our eligibility standards, we may request additional verification or close the idcash account without warning.
Eligibility is ongoing. If your circumstances change—such as if your jurisdiction's laws change or if we become aware that you no longer meet eligibility criteria—we reserve the right to suspend or close your idcash account. We do not make legal determinations on your behalf; you are solely responsible for understanding and adhering to the laws of your jurisdiction.
Local-law responsibility
Users of idcash are exclusively responsible for ensuring that their use complies with applicable law in their own jurisdiction. Gaming and gambling laws vary significantly by location and are updated periodically. What is lawful in one area may be prohibited in another, and statutes change over time.
Before you register for or use idcash, we strongly recommend that you consult your jurisdiction's laws regarding online gaming or speak with a qualified legal professional in your area. We cannot provide legal advice or guarantee that our idcash services are lawful in your location. Your decision to access idcash is entirely voluntary, and the legal consequences of that decision rest solely with you.
If you discover that online gaming is unlawful in your jurisdiction or if your jurisdiction's laws change to prohibit our idcash services, we recommend you cease using the platform immediately and contact our support team to close your account and arrange withdrawal of any remaining balance. We cooperate with regulatory inquiries and respect changes in local law by adjusting our service offerings accordingly.
Data and privacy scope
Our idcash platform collects personal data to verify your identity, process payments, detect fraud, and comply with applicable regulations. This data includes your full name, email address, phone number, date of birth, and optional government-issued identification documents. We use this information for know-your-customer (KYC) verification, payment settlement, and account security purposes on idcash.
For complete details on how we collect, store, use, and protect your personal data, please review our privacy policy (this page). In summary: we retain your information on idcash only as long as necessary to provide our service and comply with applicable law; we do not sell or share your personal data with third parties for marketing purposes; and we employ standard encryption and access controls to protect your information from unauthorized access.
Your payment information is never stored on our idcash servers. Our payment gateway handles sensitive payment data directly with your bank or e-wallet provider, and we receive only confirmation that a transaction has occurred. If you request account closure on idcash, we retain certain data for legal and compliance purposes, such as transaction records and KYC documents, for the period required by applicable law.
Contact for legal inquiries
If you have legal questions regarding idcash, our privacy practices, data handling, or your jurisdiction's gaming regulations, you can contact our legal and compliance team through our legal notice page. We maintain dedicated contact channels for privacy and legal inquiries and aim to respond to submitted questions within a standard business window.
Our support team is also available via email and in-app message centre during business hours for routine privacy-related questions and data-access requests. For urgent legal or data-protection matters, we recommend sending an email marked "Privacy Inquiry" or "Data Request" so that your message reaches our data-protection officer directly on the idcash team. We do not provide real-time legal advice; instead, we document your inquiry and respond with our understanding of how our policies apply to your specific situation.
If you believe idcash or any third party associated with our platform is mishandling your data or operating in violation of applicable data-protection law in your jurisdiction, you are encouraged to report that concern to your local data-protection authority, privacy commissioner, or law enforcement. We cooperate fully with regulatory inquiries in jurisdictions where we operate and take data protection seriously as a core part of our commitment to serve users responsibly within legal boundaries.